At Trend Verse, we want you to be completely satisfied with your purchase. If for any reason you are not happy, please review our Refund & Return Policy below.
1. Returns
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You may request a return within [7/14/30 days] of receiving your order.
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To be eligible, the item must be:
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Unused, unworn, and in the same condition as received.
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In its original packaging with all tags attached.
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Certain products such as [personal care items, customized products, gift cards, sale items] are non-returnable.
2. Refunds
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Once your return is received and inspected, we will notify you by email.
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If approved, your refund will be processed to your original payment method within [5-10 business days].
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Shipping costs are non-refundable (unless the item arrived damaged or defective).
3. Exchanges
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We only replace items if they are defective, damaged, or the wrong item was sent.
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To request an exchange, please contact us at [support@trendverse.com].
4. Order Cancellations
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Orders can only be cancelled within [24 hours] of purchase. After this time, we may not be able to cancel if the order has already been processed.
5. Shipping for Returns
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service to ensure safe delivery.